Call Center Support
FBS Call center vendors focuses on person-to-person interaction whether it's inbound or outbound, our aim and goal is to provide the desired result. We are capable of providing service 24x7x365 regardless of the requirement. With extensive training in language skills, end customers don't perceive our operators as foreign support staffs. Our operators are also highly educated and chosen for their specific knowledge in certain subjects.
We understand need and work on solutions to your problems. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both medical and corporate customers. Some of the Call Center activities we can perform for our clients include:
Business
- Inbound / Outbound Voice Support
- Tech / Customer Helpdesk
- E-mail / Chat SMS Support
- Virtual Assistance
- Web - based Services
Transcription Services
Medical Transcription & Billing:
FBS is an experienced and client-focused medical transcription company in the India, providing medical transcription service outsourcing medical dictations, computer dictations, digital recorder dictations with emphasis on providing quality medical transcription. We provide our medical transcription service outsourcing complete with a document flow management system with electronic medical records interface; HL7 interfaces and support of all file formats to ensure all your needs are addressed effectively and promptly.
We provide medical transcription services to individual doctors, practices, hospitals across the world. Our medical transcription company has the flexibility to provide you with the service that you require. Our skilled medical transcribers and advanced technology allow us to provide cost effective, high quality medical transcription of all specialties. We're certain that our speed, accuracy, and quality on all medical transcription jobs will exceed your current arrangements.
We have a complete fault tolerant Internet-hosted, medical reporting workflow solution; utilizing state of the art digital dictation and transcription solutions. It provides voice capture, ADT capture, routing, workflow management, transcription, transcription productivity tools and document delivery as required.
Medical Billing and Collection Services:
At FBS we are all set to provide you the most accurate billing solutions outsourced with essentially no set up costs. Our team of experienced professionals provide medical billing outsourcing, medical insurance accounts collection outsourcing, medical paper and Insurance electronic billing outsourcing, management of old accounts receivable collections, medical coding outsourcing and verification. Our billing and collection specialists have several years of experience in their fields.
FBS support all services in the list below. We can provide all or just what you desire. We will customize your solution depending on your need.
- Patient enrolment
- Scheduling
- Insurance verification
- Insurance authorizations
- Referrals
- Scheduling and Re-scheduling
- Coding
- Billing and reconciling of accounts.
- Collections
- AR collections
Business Transcription:
Business Transcription is a very specialized field which requires specialists in each industry for which the transcriptions are done. We understand that doing business today increasingly demands that you move with the times.
We have complete confidence in our teams, who have experience in earnings calls, financial transcription, interviews, meetings, conferences, DVD/ CD Audio/ TV shows and so on. We offer transcribed data in Word, WordPerfect and other formats as you may require. You can pre-define the format that you require by giving us all the customization details and we will produce the document to your satisfaction.
FBS Business transcription advantage:
- Units that are constantly trained in our training centres.
- We can provide any turnaround time requirements.
- Every client is assigned a team which remains the same.
- 3 levels of quality control.
- 99% accuracy.
- We support Digital recorders, toll free number and computer dictations.
- Browser based transfer of files. Also available, FTP or e mail systems.
- Any Database interface, transcription server interface.
- Full work flow modules available.
Are you planning to start a BPO ?
Your BPO business is running on high risk ?
Looking for good management to run your BPO ?
Want to set up BPO wit low budget ?
Investment planning for BPO ?
Looking for new projects ?
All these questions will be solved by us.
FBS will assist you in running Call center BPO Operations. This will be done as a Joint Venture format. For more details on the contract, contact us: info@forteindia.com
End to End service: From Commercial space for BPO , to, BPO Operations. |
